CSS Corp: Wired To Support

CIO VendorTG Rames, CEO Today, product organizations are facing business challenges around a rapidly changing technology landscape, changing customer expectations, high customer churn and rising costs related to operations. Having a great product just isn’t enough anymore. Neither is the best in hardware and software for enterprise IT. Today, a product or an IT setup is only as good as its support. With San Jose based CSS Corp, a global leader in tech support with a rich heritage of managing large and complex support ecosystems, support is as good as it gets. “From home devices, be it enterprise or consumer, data centers, applications and desktops, we have built our reputation on delivering remarkable customer experiences,” says CEO, “Tiger” TG Ramesh.

CSS Corp understands what it takes to deliver a superlative customer experience in today’s complex support landscape of new channels, multiple devices and converged technologies. Whether it’s on-premise, cloud-enabled, or mobile-enabled, they are wired to support the connected world. In addition the firm provide end-to-end professional services and solutions.
“Enterprises that partner with us, benefit from having a support ecosystem that is more efficient than ever, and ready for the future. To create best-in-class support, we leverage insights from more than a billion transactions that serve as the foundation for our delivery model – the CSS Corp Active Delivery Framework, says Ramesh.”

Technology Support Is In Our DNA
The firm espouses technologies that are futuristic and focus on one core value i.e. providing superior customer experience and shifting from being a vendor to being the preferred partner. The leadership team at CSS Corp is closely connected with their customers’ executive leadership and deeply involved in their business which ensures that the support services offered is completely aligned to their customers’ business goals and strategic objectives. They deliver superlative customer experience, predictable support and make customers’ business future-ready and serve them in the region and language of their choice.

Today, CSS Corp, is a support partner for over 140 clients, including Fortune 1000 enterprises, which count on their expertise in supporting enterprise and consumer products, managing IT infrastructures (stand-alone, cloud or mobile-enabled), and deploying networks. According to a leading analyst agency, CSS Corp has been listed as a challenger for product and technical support services in its latest report.
Areas of Focus In Future
In the near future the firm will continue to provide its world class tech support services and will focus more on Connected home, connected workplace, next generation product lifecycle support for ISVs, product companies, OEMs, etc and next generation IT help desk services.

Right now, the firm has around 5500 employees across 13 locations globally and provides support in 17 languages. They plan to recruit another 2500 new employees more. Recently, the firm opened delivery centres at Dalian, China and San Jose, Costa Rica.

“We are determined to pursue opportunities that will allow us to build on our past success and ensure growth that reinforces our position as the leading a global technology support company. With a promising future ahead, we want to become a billion dollar firm,” says Ramesh.

 

Company
CSS Corp

Management
TG Rames, CEO

Description
A technology support company supporting enterprise and consumer products and managing IT infrastructure